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Policy and Instructions for Use

1. General for the Website - Website tools

1.1. Welcome to the Website www.beautyprincess.gr (hereinafter referred to as the "Website"). This Website includes our online store (hereinafter referred to as "Eshop") through which customers (individuals, consumers and hereinafter referred to as "customers" as a whole or "you") can purchase the products displayed online and available for sale (hereinafter referred to as "Products"). The Company supplies these Products ready-made from third-party manufacturers - suppliers in Greece or abroad. The Website is used by the company under the name Vasiliki Lykoura COSMETICS TRADE AND ADVERTISING SERVICES, which is located at 17 Polyfimou Street, Zografou, Athens, e-mail address info@beautyprincess.gr (hereinafter referred to as " »)

1.2. Access to the Website and the purchase of Products from the Eshop, are subject to these terms and conditions (hereinafter referred to as the "Terms and Conditions"). We invite you to carefully read these Terms and Conditions before any visit or use of the Website or purchase. Navigating the Website and making purchases from Eshop constitutes your unconditional acceptance of all these Terms and Conditions. In addition, you are invited to visit the terms and conditions frequently as they may be modified from time to time without your further notice other than their modification and posting on the Website. Both these terms and conditions, as well as any amendments thereto, constitute the contractual framework that governs our relationship at all times. In case of disagreement or reservation about part or all of these terms, you are requested to refrain from accessing or navigating the Website or any other action on it or the Eshop as well as from making a purchase through it otherwise using the Website and the purchase products through Eshop, the acceptance of all terms by you is unconditional.




1.3. It is necessary to visit this Website regularly to be informed of any changes in the Terms and Conditions and in any case before the completion of each of your purchases. We reserve the right:




a) to change at any time, unjustifiably and without prior notice to the visitor, part or all of these terms of use;




b) to update or upgrade part or all of the content of the Website




c) to update or upgrade part or all of the external appearance (interface), structure or composition (configuration) of the Website as well as its technical specifications as well as




d) restrict access to all or part of the Website. The Company also reserves the right at any time, unjustifiably and without prior notice to the visitor of the Website to cancel, suspend permanently or temporarily or terminate its operation. Access to this Website is permitted under these terms and conditions. It is emphasized that the Company reserves the right to modify the Products provided for sale, to stop permanently or temporarily the sale of Products (some or all) of specific or all suppliers without prior notice to the customer.




1.4. This Website is linked through hyperlinks to other Websites, which are not related to the Company and their content is not controlled by the latter (the "Linked Websites"). Therefore, the Company does not guarantee the correctness, legality, completeness, updating, truth, accuracy or quality of their content and is not responsible for them or for any loss or damage that may be caused due to or on the occasion of their use. Similarly, the Company cannot control the processing of your personal data by the Linked Pages and for this reason does not bear any responsibility in relation to it. When you use the Linked Websites, the Terms and Conditions of each specific web page apply accordingly. For any issue that may arise in relation to the content or the use of the Linked Website, you are invited to contact the owner or administrator of the respective website. The Company in no case endorses or accepts or approves the content or services of the Linked Websites, to which the user is referred through hyperlinks.


1.5. Also, the Website provides you with the ability to connect and interact with social networks or websites at your own initiative and request. In this case, the Company is not responsible for the processing of personal data carried out by these networks for the possibility of connecting to the Website. In order to exercise the rights provided by law related to the processing of personal data by social networks, the user must come into contact with these networks themselves.




1.6. The Website includes subsections of information, ie Category page (product categories) and product page (product presentation). The information contained in these sections is of general content and is provided solely for the information of the customer / user. This information does not take into account the specific needs of each user. Similarly, promotional images on the home page appear randomly without taking into account the specific needs of each user or particular pet - We recommend that all customers always contact and consult their veterinarian for any specific issues related to your pet. You can use search filters by selecting the number of results per page. On the category page there is the possibility of quick view of a product displaying basic information of a product for quick purchase, while the detailed information of each product is presented on its respective page. The Company does not bear any responsibility for any damage that may occur to a customer or user of the Website or to any third party due to or on the occasion of taking into account the aforementioned information of the Website.






1.7. Member account / Guest account




You can create an account in the eshop through which you will be able to manage your data, view the history of your orders with the possibility of a new order, as well as evaluate products. It is pointed out that the Company has no responsibility for the ratings of users against other users, any consumer or supplier or manufacturer or any third party in general. It is also possible to proceed with a purchase by creating a guest account (Guest Checkout). Only the user who is logged in as a member, has the ability to create lists of desired products, which he can transfer to the shopping cart. Our Website provides its registered members with the ability to use the "wishlist" tool, which allows you to save products of your choice that you have not purchased for your convenience for any future purchases so that you do not have to look for them again. It is explicitly stated that the addition of a product to the wishlist does not in any way bind this product and does not create any obligation of the company to sell it to the customer. Potentially, you may receive an email from us, which will contain a unique discount code for a product or products contained in its "wishlist" for the specified time. The connection to the website regarding the members is done by entering by the member the e-mail address (email) and the secret code that he has created for his login.




Alternatively, you give the opportunity to connect to the Website through any of your social media accounts (Facebook, Google+), for the use of which the following applies under 10.6 ..


1.8.Blog. Our Company, respecting its customer and user of its Website, is interested in commenting on the articles posted by us. For this reason, you have the opportunity to comment on the articles posted. The Company does not control, influence or be responsible for the comments posted by the user. If you post a comment, you bear full and exclusive responsibility in relation to the comments you post and the compliance of their content with applicable law. In addition, each user is aware of these comments, evaluates the information they contain and makes use of them at his own risk as the Company bears no responsibility in relation to the truth, accuracy and correctness of the users' comments or for any damage or damage that may occur. occur to a user or any third party due to the consideration of comments from a user posted on the Website. However, the Website reserves the right either voluntarily (if it comes to its notice) or upon complaint by another user or a third party to the company, to delete any content. In case any user or third party wishes they can send a relevant complaint (sufficiently justified) to the company for content posted on the blog can send an email to info@beautyprincess.gr (Notice and Take Down Process)




1.9. Our Company generally trades pet products (indicatively food and accessories for birds, rodents, cats and dogs). Specifically, foods are either mainly food, or complementary (dietary supplements, snacks), or clinical diet (specific for specific diseases). Accessories are toys, products for walking, bird cage equipment, hygiene products (sanitary sand, shampoo, diapers, etc.), moving products (eg cages for cats and dogs), housing products (bird cages, dog houses) etc.), cots, bowls, etc. Our Company, respecting the legislation, does not trade in its eshop veterinary medicines and other products that fall into this category.




2. Description of transactions - How a website operates


2.1. Third-party products are available for sale to you through the Company's Eshop. Our Eshop is addressed exclusively to consumers (B2C).

It is clarified that for distance contracts as

(a) consumer means any natural person who acts for reasons which do not fall within his commercial, business, craft or liberal professional activity;

(b) supplier: any natural or legal person, whether governed by private or public law, acting, even through any other person acting on his behalf or on his behalf, for purposes relating to commercial, business, craft or professional activities


2.2. The Company reserves the right to choose at its sole discretion the Products available for sale in its Eshop and to modify, renew and / or withdraw them at any time, free of charge and without prior notice to the users of the website. The same applies to the prices of the products, any offers and discounts which can be made at its sole discretion and which can be changed without prior notice to the user of the Website (subject to the conclusion of the purchase agreement with the customer ).


In any case, it is pointed out that the detailed description of the products, the mentioned properties and characteristics that they have is made by the suppliers / importers of the products themselves. Any brief reference to the product description is based on the above detailed description of the products included in their packaging without any interference or involvement of the Company. The same applies to the description of the purpose for which each product is intended. The Company must not and is not in a position to check or be responsible for the truth, correctness or accuracy of the descriptions of the products made by third parties nor for the suitability of the Products for the purpose for which they are intended. Therefore, the Company is not obliged to compensate the customer for any positive or negative damage caused to him due to the use of the product according to the statements of the supplier. We recommend that all clients always contact and consult their doctor for themselves or their veterinarian for any specialized issue related to their pet.


2.3. The Company reserves the right to refuse the completion / execution of any order (ie the conclusion of the purchase) to any member or visitor at its discretion and for any reason. The same applies in the event that any user / customer commits any illegal act, violation of the terms of use of the Website or violation of the terms of the concluded purchase.






3. Terms and stages of completion of the sale


3.1. By placing an order through our Eshop or by phone, you agree to the application of these Terms and Conditions. The user bears the full and exclusive responsibility for submitting the order through the Company Eshop. It is explicitly emphasized that this Website is not a proposal to conclude a contract to the customer but an invitation to submit a proposal by the latter. The stages of the process from the submission of the order by the customer until the conclusion of the purchase contract between the customer and the Company are the following:


A. Entering our Eshop for the first time, you have the opportunity to register on our website. Then, you can select the Product you are interested in either from the main menu (depending on the pet), or from the "Brands" column, or from the "Offers" column. If you want to buy the product, you must add it to the shopping cart to complete the submission of your order either by clicking directly on the button with the trolley mark (at this point you can select the quantity you want) or by entering its tab product and pressing the "Buy" button. Already in the category tab, per product is indicated the availability or not of the product, while entering the product tab you can see if it is when it is available or out of stock. Also for each product there is a selection of the "Compare" icon, with which you can compare from two to four products. You will then be redirected to the shopping cart, where you can also specify the purchase quantity.


Before completing the purchase, you are asked to fill in the details of the delivery and billing address and (if you wish) to create an account in our Eshop. Then you are asked to choose the method of receipt of the Product and you will be informed about the shipping costs (which depends on the method of receipt and the declared shipping area of ​​the Product). During the order submission process you will be informed about the shipping costs through the calculation tool used by our Website exclusively for user information. In the next step you are given the opportunity, if you wish, to donate any amount to animal welfare organizations (link to the terms for the donation), as well as to choose the payment method which is analyzed in particular below in Article 6. You will also be informed about any charge for cash on delivery (ie cash payment in the hands of the courier company), if you choose to pay by this procedure. Finally, in the last step you are given the opportunity to submit if you wish comments on the submission of your order. Then you are asked to press the button to complete the order, after you have first selected the acceptance of the terms of use at the relevant point. The shipment of the order is completed only by pressing the "Complete" button. In this way you submit a proposal to the Company for the conclusion of a contract for the purchase of the Products you have chosen.




B. Once the payment process is completed, you will receive an automated confirmation of receipt of the order, which will be sent to the e-mail address (e-mail) that you have stated to us and which contains, among other things, the details of your order and the corresponding code. order. The sending of the above-mentioned e-mail is the acceptance by the Company of the proposal submitted by you for concluding a contract and therefore the contract between the customer and the Company is concluded only as soon as the Company sends the message with which it accepts the customer's offer. In any case, it is agreed that the deadlines mentioned in these terms start from the sending of the above confirmation e-mail regardless of when the buyer will read the specific e-mail.




C. The delivery of the Products to you is made through the courier service of the companies ELTA courier, post office (ELTA), transport company or distributor of our company. The collection can be done either at the shipping address (home / work) or at the collection points of the companies, as the case may be. We inform you that the delivery date of the Products may change without the responsibility of the Company as the products available for sale from our Eshop are manufactured by third party manufacturers in Greece or abroad. In any case where there is a modification of the delivery deadline, we will contact you in order to inform you.



D. If no problem is found with the availability of the Product, you will receive an e-mail informing you that the Product has been delivered to the courier company and the products will be delivered to you within the deadlines mentioned in Article 5. If you have stated that you wish delivery at a specific time (beyond the standard delivery time of articles 5.1 to 5.3.) then the product will be delivered to you at the agreed time but under the conditions of article 5.5 .. In case there is any problem with your order or with the times delivery according to the above we will inform you about sending email or phone. Informatively, in case of non-availability, the order will be fulfilled after the receipt of the products by us, ie depending on the response times of the supplier of the specific product code, at which time we will inform you by email or by phone.




E. Finally after the delivery of the product, you will receive a thank you e-mail for the purchase in which you will be given the opportunity if you wish, to review the purchased product or the experience you had with our Website.






F. Telephone orders are also governed by these terms and conditions. Upon receipt of the telephone order you will provide us with a valid email address _ and a mobile phone number in order to receive the statutory communication in relation to the confirmation of your order and its progress (as discussed in the previous paragraphs) .




G. For the completion of the order, by accepting these terms, you provide your consent for the processing of your personal data in order to receive the confirmation of your order and information on its progress (as mentioned in the previous paragraphs). The delivery of your products is governed by the Terms of article 5 below.




3.2. As our Company is not the manufacturer of the products for sale but is supplied by third parties, it is clarified that the delivery time of the Products to the courier company may vary depending on the availability of the Products and the commitment of the suppliers in relation to time. delivery. Therefore we know that any delay by the manufacturers / importers / suppliers to make a product available to us will result in a corresponding delay in the delivery and shipping time of the Product by us. Delivery times are also subject to delays due to delays by courier companies or force majeure, which is not our responsibility. For further information, please refer to article 5 for Delivery arrangements of our Company.


3.3. You must be over 18 years old to make a transaction on the website. Visitors under the age of 18 must refrain from any action on our Website. When you place an order, you agree that all information you provide to us is true and accurate, that you are an authorized user of the credit or debit card you used to place your order, and that there is generally sufficient balance to cover the purchase price of the Products , shipping costs, and any donations you have made.




3.4. The Company is not responsible in case the Product is not received by the customer on the agreed delivery day through his own fault or in cases of untimely delivery due to assistance due to force majeure. Also, our Company is not responsible in case your information on the progress of your order is incomplete due to an error in the contact details that you have stated to us.

3.5. In case any problem arises during the processing of your order, then an employee of our Company will contact you (either by e-mail or by phone).


4. Prices


4.1. The prices of the products listed in the Eshop are in euros and include VAT. The listed prices do not include the additional required charges (indication of shipment, cash on delivery). which are calculated depending on the method and place of delivery and the choice of payment method, and are listed and communicated to the customer during the order submission process as detailed in Article 3 above.

4.2. The Company generally reserves the right which you accept, to freely adjust the prices of the products, to modify and change and / or withdraw the offers at any time without prior notice to the users of the Website, who will be informed of the current time. price from the relevant post on the website (and will certainly apply to your future purchases). While we take due care to ensure that all details, descriptions and prices displayed on this Website are accurate, errors may occur.




5. Delivery arrangements




In relation to the delivery of the products and depending on the delivery address and the final cost of the order, the total net value of the order is taken into account and not the weight of the Products. It goes without saying that the times listed below apply to the products that are available and not to those that are special orders after a more specific consultation between the customer and the Company, while if the product is not in stock there will be an indication of unavailability and delivery time depending on supplier.




In particular, the following applies:




5.1. For orders within Attica, the delivery time is 1-2 working days. Under certain time conditions the delivery can be done even on the same day.




5.2. For orders outside Attica, the delivery time is 1-5 working days.




5.3. The above also applies in cases of receipt from courier companies, where the products will be ready for receipt within the above deadlines.




5.4. If the courier / distributor / postman arrives within the above deadlines and is unable to find you to deliver the products to you or if you have declared receipt from the courier companies' pick-up points, the pick-up is then made by you within 5 days at the latest. days from the end of the above deadlines (depending on your area) from the receiving points of each courier. After the expiration of the aforementioned period of 5 days, the following applies:


a) all products that have been discounted by the customer, will be released by the Company and will be available for sale again, as the order will be canceled, while the payment amount will be returned to you within a few days. Please note that in the case of a bank deposit you are required to indicate a bank account where you wish the deposit to be made.

b) for all products that have been selected as a method of payment, cash on delivery will be released by the Company and will be available for sale again, as the order will be canceled.


5.5. In case you state in your order that you wish to receive the products on a specific date (beyond the above standard deadlines) then if you set a delivery date of more than 5 working days (and a maximum of 30 days) from the date of shipment to you Confirmation email of your order you must prepay the price of the products as mentioned in article 6.4. below (as a special order), otherwise it is not possible to deliver the products after 5 working days. In all other respects, all the provisions of Article 5.4 shall apply.

5.6. Discharge of the Company in relation to the delivery arrangements.




The Company cannot guarantee the proper and timely delivery of the Products to the buyer, when the delivery is made through the courier company. The Company does not bear any responsibility in case of late delivery of the Product by the transport company, indicatively in cases of remote delivery addresses (when there may be a difference in delivery time), unforeseen weather conditions, cases of strikes, etc. The Company is not responsible for the cost of transportation or any change which will be notified to the customers by the courier company for reasons related to the courier company (the customer may be charged with any storage costs by the courier company for non-receipt of the product on the above mentioned dates delivery).




5.7. In case the delivery is required to be made on or until or after a certain deadline, the Company emphasizes to its customers that they must contact it (either as a comment on the purchase completion page, or at the email address info@beautyprincess.gr, or by phone at 2114118692) in order to inform her about this date in order to avoid any problems in relation to their timely delivery.




5.8. The Company reserves the right to make any modification of the above delivery arrangements at any time, without compensation and without prior notice to the user. It goes without saying that the Company reserves the right at any time in its sovereign judgment to replace the distribution companies with which it cooperates.




6. Payment arrangements




6.1. In order to provide you with the best and most complete service, you can choose between the following payment methods (Alpha e-Commerce) of the products you are interested in buying:

  1. Payment by card
  2. Payment with digital wallet
  3. Bank Account Payment (IRIS)

All card payments are processed through Alpha Bank's "Alpha e-Commerce" electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.


We point out that it is necessary to enter in the depository both your name and the number of your order that appears in the e-mail confirming the receipt of the order by our Company. The Company does not bear any responsibility in case it can not identify the order submitted by you with a paid payment if the deposit does not indicate the name and number of the order as above.


In any case, please note that the order is processed after the appearance of the full amount deposited in the Company's account. In case the deposit is not made within 2 working days from the sending of the confirmation email of your order, the product will be released and will be available for sale again.


6.2 In case of product change / return, please read the return policy.




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