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Frequently Asked Questions

FAQ

The purchase process from our online store has been simplified to the maximum for your convenience. Below you will see the steps you need to follow:


  1.  Add the products to your shopping cart while you are on the product page where you see all the details you need (color, size, fit).
  2. After selecting the product, you can add it to your shopping cart or to the "favorites list" from which you can later transfer the products to the cart. Add to cart can only be made for available products.
  3. Each time you add a product to the cart in the upper right corner of your screen you will see a preview of your cart showing recently added items.
  4. Click the "cart" in the upper right corner of your screen to change the amount of items you have already added.
  5. Once you are sure that your cart is ready, you can proceed to the next step "purchase" where you will select the type of payment, shipment and enter your billing information and details. At this point you can complete your order.
  6. After placing your order you will receive an automatic confirmation email with information about it.

After selecting "Forgot your password?", Enter the e-mail you used during your registration and click "Reset". In this e-mail we will send you a link which will take you to your password reset page where you define the new password you want to use and click "Reset Password" ..

Detailed information on returns can be found in the relevant appendix "Return Policy"

You must contact our customer service within the next 14 days from the day of receipt of the product and return the product at no extra charge.

You can pick up your order by choosing between the 2 available transport companies (ACS, GENERAL POST) depending on the shipping area of the parcel. You can also pick up the order from our store.

Yes, you can change or cancel your order by contacting our customer service (by phone at 211 4118692 or via e-mail: info@beautyprincess.gr).

Our products are displayed on our site as they really are, without altering the colors or their application. Differences may exist in handmade products. In this case, we make sure to explicitly mention on the product pages that the product may differ from the one in the photo.
If your order is successfully placed, you will receive a confirmation email in the mail account you stated during your ordering process. If you do not receive the confirmation email please contact us to confirm your order.
You can unsubscribe from our newsletter by selecting the corresponding link at the bottom of the newsletter page.
Yes, the prices are the same in the store and in the e-shop except for cases of specific promotions.
You can contact our customer service (by phone at 211 411 8692, via Facebook or Instagram or via e-mail: info@beautyprincess.gr), knowing the code of the product you are interested in so that we can inform you about its exact availability .

You can order via Facebook & Instagram, knowing the product codes you want. Orders placed via Facebook & Instagram are sent by courier and can only be paid by cash on delivery (extra charge 3 €) or by bank deposit.

Yes, the prices are the same in the store and in the e-shop except for cases of specific promotions.

Beauty Princess participates in the regular and intermediate discounts, as defined by the legislation. However on our site you can find all year round, many items on offer.

The prices listed on our labels and in our eshop are the final ones and there is no possibility of further discount.
Our shipments to Cyprus are made through Kronos Express.

The cost of transport for Cyprus amounts to 8.50€. Free shipping up to 85€

If all the products are immediately available in the store, you receive your order from 6-10 days, with ECONOMY shipping at a cost of 8.50 € or with Express shipping, delivery 3-5 days and cost 14 €

Shipments intended for Countries within the European Union and Cyprus, can be paid in two (2) ways:

Bank Deposit or payment by debit / credit card.

See more at Payments & Shipping


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